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    FAQs Page

    How are shipping costs calculated?

    Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.


    What is Buyer Protection?

    Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

    You are protected when:

    • The item you ordered did not arrive within the time promised by the seller.
    • The item you received was not as described.
    • The item you received that was assured to be genuine was fake.


    Can I get a refund or return?

    Yes of course! See more at our returns and refund page!


    Why is my tracking number not visible? 

    It may take up to five business days for tracking numbers to update, however your order is shipped out as soon as possible after the order has been created.


    What are your Sizes?

    Our clothing and accessories fits true to size, take your normal size! To see specific sizes for items there may be a sizing chart in the description of the product. 


    Why did I receive a size larger than I ordered for the Motivated HyperPerformance/HyperSport/HyperPerformance 2.0 Shorts?

    Your shorts are actually the correct size. These items are actually not based off the US sizing charts, but instead the European sizing charts. Just order what you normally wear and we will cover the rest! So if you received a large when you ordered a medium, this is actually no mistake! 


    Why is my order taking so long to deliver?

    Due to the current world, some items may take longer to be delivered, this is out of our hands, however he attempt to the best of our ability to stay true to the given dates.


    Additional Questions?

    Email our incredible support team at if you have any further questions or inquires about us, we will email back as quick as possible! We also appreciate any areas we can improve in, please let us know!


    Premium Quality Only

    We use only the best quality materials in all of our products, we do not cut corners because we give our customers what they deserve.

    Fast Shipping

    We offer free global standard shipping along with various different shipping methods suitable and affordable for all backgrounds.

    30 Day Money Back Guarantee

    If you do not like our products, we will give you back your money within 30 days of the delivery, no questions asked!

    24/7 Customer Support

    We have an incredible team ready for questions all time of the day.