All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
Starting May 01, 2022, Motivated Vision Fitness will only refund 70% of the original order value for returned items.
Within 30 days of the delivery of your order, the customer is eligible for our 30 day money back guarantee; however there must be a valid reason, we do not accepted refunds for factors out of our control.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
- your order does not arrive due to factors outside of our control l (e.g. providing the wrong shipping address or backlogs at shipment centers)
*You can submit refund requests within the guaranteed period for delivery. You can do it by sending a message on Contact Us page.
*All customers MUST provide a tracking number for the return order via email to our support team to receive a refund. If no tracking number is provided, Motivated Vision Fitness will not be able to provide a refund for the order.